Event log messages as a human interface, or, "do you pine for the days when men were men and wrote their own device drivers?"

Authors:
Paul Radford;Andy Linton;Ian Welch
Affiliations:
Victoria University, Wellington, New Zealand;Victoria University, Wellington, New Zealand;Victoria University, Wellington, New Zealand
Venue:
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Year:
2010

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Abstract

Computer systems administrators, as a part of their job function, must monitor event logs generated by their systems for signs of failure, impending failure, or security breaches. Many of these systems produce well-defined output that can be easily filtered for important events. Many others, however, are inordinately complex, a situation increasingly common with the advent of multi-tier systems aimed at Internet commerce. Event logs are very often the only system-level output produced by servers, and thus represent the only common denominator across vendors and solutions. This paper will establish the position that event log messages have shortfalls as an interface for effectively managing such systems, and that a fundamentally different approach is required to improve the situation.