Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Groupware: some issues and experiences
Communications of the ACM
CSCW: four characters in search of a context
Studies in computer supported cooperative work
Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Building real-time groupware with GroupKit, a groupware toolkit
ACM Transactions on Computer-Human Interaction (TOCHI)
Sitemaps, storyboards, and specifications: a sketch of Web site design practice
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
Locales Framework: Exploring Foundations for Collaboration Support
OZCHI '96 Proceedings of the 6th Australian Conference on Computer-Human Interaction (OZCHI '96)
What we talk about when we talk about context
Personal and Ubiquitous Computing
A Classification Method for CSCW Systems
Electronic Notes in Theoretical Computer Science (ENTCS)
Context as a dynamic construct
Human-Computer Interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
| Hi-index | 0.00 |
This paper outlines the scope, approach and current progress of a thesis which is investigating the role that Computer Mediated Communication (CMC) plays in supporting the design process within the web design industry. Specifically, the thesis investigates designerclient communication, and explores the issues with technologies to support this communication. This research is situated within the field of Computer Supported Cooperative Work (CSCW). Web design businesses use a variety of CMC tools to support communication with their clients; however they must rely on general purpose tools which the client has prior knowledge of. Social Software solutions which can better support these processes have yet to become adopted within the industry. The research question for this work is how can Social Software be better designed to support designer-client communication within web design businesses? A platform that facilitates the creation of Social Software will be designed, deployed and evaluated in situ to investigate the problems and opportunities for Social Software within this space. An iterative design process will be used to develop and evaluate the platform through the use of ethnographic action research and design thinking methods. The aim of the platform is to reduce the challenges of introducing new software into web design businesses, and evaluate the platform through participatory design studies of developing new tools which better support the design process. The results of the platform will be used to inform a design framework for Social Software designers wanting to develop tools to support communication in this context.