A framework analysis for managing explicit feedback of visitors of a web site

  • Authors:
  • Clemens Schefels;Roberto V. Zicari

  • Affiliations:
  • Goethe University, Frankfurt am Main, Germany;Goethe University, Frankfurt am Main, Germany

  • Venue:
  • Proceedings of the 12th International Conference on Information Integration and Web-based Applications & Services
  • Year:
  • 2010

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Abstract

In this paper we present a framework analysis for managing the feedback explicitly given by visitors of a Web site. We introduce the concepts of scope, filtering, and relevance profiles for managing users' feedback, and show their applicability by using Gugubarra as a reference system, a prototype developed by DBIS at the Goethe University of Frankfurt, for creating and managing user profiles of Web visitors.