Emotion regulation for frustrating driving contexts

Authors:
Helen Harris;Clifford Nass
Affiliations:
Stanford University, Stanford, California, USA;Stanford University, Stanford, California, USA
Venue:
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Year:
2011

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Abstract

Driving is a challenging task because of the physical, attentional, and emotional demands. When drivers become frustrated by events their negative emotional state can escalate dangerously. This study examines behavioral and attitudinal effects of cognitively reframing frustrating events. Participants (N = 36) were asked to navigate a challenging driving course that included frustrating events such as long lights and being cut-off. Drivers were randomly assigned to three conditions. After encountering a frustrating event, drivers in a reappraisal-down condition heard voice prompts that reappraised the event in an effort to deflate negative reactions. Drivers in the second group, reappraisal-up, heard voice prompts that brought attention to the negative actions of vehicles and pedestrians. Drivers in a silent condition drove without hearing any voice prompts. Participants in the reappraisal-down condition had better driving behavior and reported less negative emotions than participants in the other conditions.