WordNet: a lexical database for English
Communications of the ACM
Extracting usability information from user interface events
ACM Computing Surveys (CSUR)
Rank-preserving two-level caching for scalable search engines
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
ACM SIGIR Forum
Understanding user goals in web search
Proceedings of the 13th international conference on World Wide Web
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Dynamic detection of novice vs. skilled use without a task model
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A field study characterizing Web-based information-seeking tasks
Journal of the American Society for Information Science and Technology
A large-scale evaluation and analysis of personalized search strategies
Proceedings of the 16th international conference on World Wide Web
Extracting semantic relations from query logs
Proceedings of the 13th ACM SIGKDD international conference on Knowledge discovery and data mining
Learning about the world through long-term query logs
ACM Transactions on the Web (TWEB)
Mining search engine query logs via suggestion sampling
Proceedings of the VLDB Endowment
Opinion Mining and Sentiment Analysis
Foundations and Trends in Information Retrieval
Undo and erase events as indicators of usability problems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Two studies of opportunistic programming: interleaving web foraging, learning, and writing code
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Analyzing and evaluating query reformulation strategies in web search logs
Proceedings of the 18th ACM conference on Information and knowledge management
How does search behavior change as search becomes more difficult?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Characterizing large-scale use of a direct manipulation application in the wild
Proceedings of Graphics Interface 2010
Query-feature graphs: bridging user vocabulary and system functionality
Proceedings of the 24th annual ACM symposium on User interface software and technology
Interactions with big data analytics
interactions
Mining whining in support forums with frictionary
CHI '12 Extended Abstracts on Human Factors in Computing Systems
PriSM: discovering and prioritizing severe technical issues from product discussion forums
Proceedings of the 21st ACM international conference on Information and knowledge management
Community enhanced tutorials: improving tutorials with multiple demonstrations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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People routinely rely on Internet search engines to support their use of interactive systems: they issue queries to learn how to accomplish tasks, troubleshoot problems, and otherwise educate themselves on products. Given this common behavior, we argue that search query logs can usefully augment traditional usability methods by revealing the primary tasks and needs of a product's user population. We term this use of search query logs CUTS - characterizing usability through search. In this paper, we introduce CUTS and describe an automated process for harvesting, ordering, labeling, filtering, and grouping search queries related to a given product. Importantly, this data set can be assembled in minutes, is timely, has a high degree of ecological validity, and is arguably less prone to self-selection bias than data gathered via traditional usability methods. We demonstrate the utility of this approach by applying it to a number of popular software and hardware systems.