A model for types and levels of human interaction with automation
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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Many scientists and engineers have researched how to apply automation technology to intelligent products. Emotional experiences in products have been considered as important factors for users' satisfaction as well. With users' emotions in mind, it is necessary to consider whether automated products indeed provide humans with emotionally satisfying experiences. In this paper, we investigated how different levels of automations affect users' experiences from an emotional point of view. Through experiments, effects of cognitive automation and motor automation were explored. The paper concludes with recommendations for applying automation technologies to intelligent products.