Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Mining the peanut gallery: opinion extraction and semantic classification of product reviews
WWW '03 Proceedings of the 12th international conference on World Wide Web
Goal-Oriented Requirements Analysis for Process Control Systems Design
MEMOCODE '03 Proceedings of the First ACM and IEEE International Conference on Formal Methods and Models for Co-Design
Communications of the ACM - Blueprint for the future of high-performance networking
Opinion observer: analyzing and comparing opinions on the Web
WWW '05 Proceedings of the 14th international conference on World Wide Web
Turning Web 2.0 Social Software into Versatile Collaborative Learning Solutions
ACHI '08 Proceedings of the First International Conference on Advances in Computer-Human Interaction
Designing games with a purpose
Communications of the ACM - Designing games with a purpose
A Framework for Improving Enterprise Services by Mining Customer Edge Data
WETICE '09 Proceedings of the 2009 18th IEEE International Workshops on Enabling Technologies: Infrastructures for Collaborative Enterprises
Participatory design of public sector services
EGOVIS'10 Proceedings of the First international conference on Electronic government and the information systems perspective
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In many dynamic externally-driven enterprises, like the Government, citizens participation in the design and evolution of services is critical and essential for satisfaction. Web 2.0 features are changing the way citizens interact and participate. Here we leverage this with a sense-respond architecture between two clouds: a) a front-end social networks of communities and citizens, and b) back-end enterprise application services. We introduce an Adaptive Complex Environment (ACE) ontology and mediator architecture for complex service-intensive organizations. This mediator architecture is illustrated using Web 2.0 (e.g. Facebook services) to make tacit service requirements of user communities explicit, leading to the adaptation in the use of back-end services. We also present a specific eGovernment application scenario where the services are identified, designed, delivered and evolved by employing ACE. We thus motivate research in management environments in which stakeholder participation, development, and operational aspects are integrated so that services can be co-engineered (i.e. collaboratively, continuously and concurrently).