The evolution of information systems in small firms
Information and Management
AI & Society
A model of Internet commerce adoption (MICA)
Electronic commerce
Valuing Technology: Organisations, Culture, and Change
Valuing Technology: Organisations, Culture, and Change
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Information Systems Research
Social Learning In Technological Innovation: Experimenting With Information And Communication Technologies
A qualitative investigation of use and adoption of mobile money in Kenya: a domestication approach
International Journal of Wireless and Mobile Computing
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Despite the institutional push for all businesses to embrace new forms of Information & Communication Technologies (ICTs) and 'get online', it is evident that take-up amongst businesses has been highly uneven, with some cautious in their adoption and others not adopting, with the possibilities offered not being exploited. To understand this, a multi-method approach has been used to provide different lenses through which to observe the online practices of a specific group of practitioners. Analysis was performed using a modified version of Silverstone's (1992) domestication framework. It is proposed that users embed (internalise) online technologies within their 'busy day' - which often requires much effort and involves configuration and learning (learning by trying). It is concluded that the apparently deterministic institutional view of the benefit of online technologies and the imperative that they are fully exploited to give competitive advantage, can be at odds with the locally contingent and diverse nature of online practices.