Towards integrated electronic services in public sector

Authors:
Seppo Sirkemaa
Affiliations:
Pori Unit, Turku School of Economics, University of Turku, Pori, Finland
Venue:
ICCOMP'10 Proceedings of the 14th WSEAS international conference on Computers: part of the 14th WSEAS CSCC multiconference - Volume II
Year:
2010

Citing 5
Cited 0

Why do individuals use computer technology?: a Finnish case study

Information and Management
Anticipating internet diffusion

Communications of the ACM
E-service: a new paradigm for business in the electronic environment

Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Extrinsic versus intrinsic motivations for consumers to shop on-line

Information and Management
A Trust Model for Consumer Internet Shopping

International Journal of Electronic Commerce

Quantified Score

Hi-index	0.00

Visualization

Abstract

In public sector organizations there are many changes ahead; one of them is developing electronic services. There is a demand for accessing and using public sector services through the internet. In private sector a wide range of electronic services is available in this way, and it makes sense to allow access to public sector services through the internet. At the same time, development of electronic services makes it possible to streamline processes and increase efficiency in the public sector. Here we look at development of electronic services in public sector organizations. In public sector these services are called e-services when they are made accessible to the users through internet. The challenge is to develop integrated services that are easy to use by citizens with different needs and skills.