A field study of the software design process for large systems
Communications of the ACM
Domain-oriented design environments
Proceedings of the 18th international conference on Software engineering
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Group awareness in distributed software development
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
A view of 20th and 21st century software engineering
Proceedings of the 28th international conference on Software engineering
Human-Computer Interaction
Designing software for unfamiliar domains
CHASE '09 Proceedings of the 2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering
Joint implicit alignment work of interaction designers and software developers
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
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Software development in engineering firms is a prominent and vital activity, with the success of the business often being dependent on the tools being used. Developing this software requires collaboration between a number of stakeholders, including end-users and other software teams who are often remotely located. This research has used an ethnographic approach to studying communications between stakeholders involved in the development of this type of software. Findings show that users play a vital role in the development team due to their knowledge of the domain and work processes. Supporting this relationship remotely can be challenging, especially due to the reliance on ad-hoc communication strategies. This can sometimes lead to misunderstandings, design rationale being lost, and poor and efficient designs and processes. Lightweight tools that enable flexible design artefacts to be shared and discussed could assist this process and will be investigated in future work.