Bringing users of a digital divide context to website evaluation using WELFIT

  • Authors:
  • Vagner Figuerêdo de Santana;Maria Cecília Calani Baranauskas

  • Affiliations:
  • University of Campinas (UNICAMP), SP, Brazil;University of Campinas (UNICAMP), SP, Brazil

  • Venue:
  • Proceedings of the IX Symposium on Human Factors in Computing Systems
  • Year:
  • 2010

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Abstract

The will of users to be part of a website evaluation depends on a number of variables (emotional state, context of use, etc). Especially remote evaluation tools must care about the invitation mechanism used. This work presents results of a participatory practice that observed how a diverse group of users deals with an invitation of a remote evaluation tool. WELFIT (Web Event Logger and Flow Identification Tool) is a remote evaluation tool that records client-side data during informal use of a website. This work aimed at verifying how the participants interact with the component of the tool added to a user interface of a well known application, the Vila na Rede, an Inclusive Social Network website. The results corroborate assumptions made during the requirements elicitation for the tool and also bring characteristics that would increase users willing to participate in this kind of evaluation. These characteristics would help evaluation tool developers to bring more users to remote studies involving client-side logging.