The effect of video feedback delay on frustration and emotion communication accuracy

Authors:
Stacie Renfro Powers;Christian Rauh;Robert A. Henning;Ross W. Buck;Tessa V. West
Affiliations:
School of Communication, The Ohio State University, United States;RG/A Associates, United States;Department of Psychology, University of Connecticut, United States;Department of Psychology, University of Connecticut, United States and Department of Communication Sciences, University of Connecticut, United States;New York University, United States
Venue:
Computers in Human Behavior
Year:
2011

Citing 7
Cited 0

Introduction to 3G Mobile Communications

Introduction to 3G Mobile Communications
Communicating facial affect: it's not the realism, it's the motion

CHI '00 Extended Abstracts on Human Factors in Computing Systems
Emotions in direct and remote social interaction: Getting through the spaces between us

Computers in Human Behavior
Modelling and Prediction of Internet Time-Delay by Feed-Forward Multi-layer Perceptron Neural Network

UKSIM '08 Proceedings of the Tenth International Conference on Computer Modeling and Simulation
The role of the face in communication: Implications for videophone design

Interacting with Computers
Comparison of face-to-face and video-mediated interaction

Interacting with Computers
Multirate Control in Internet-Based Control Systems

IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews

Quantified Score

Hi-index	0.01

Visualization

Abstract

Previous research has demonstrated that for unacquainted dyads and groups interacting over video, feedback delay can interfere with the impression-formation process and increase cognitive load, in turn leading to incorrect interpersonal judgments. In this study, 35 dyads participated in two 10-min conversation periods over video monitors. In one period there was a 1-s delay in the audio/video signal and in the other there was no delay. In period 1 the presence of feedback delay was associated with decreased frustration and increased ability to accurately judge a partner's emotions. In period 2, however, feedback delay was associated with increased frustration and had no effect on emotion communication accuracy, which was decreased in both conditions by inaccurate assumed similarity. Results supported and expanded the relation-alignment perspective, which states that individuals will consciously attempt to manage their impressions over technological channels, but that they can also be unconsciously influenced by technological distortion.