ACM SIGMIS Database - Proceedings of a conference on Decision Support Systems, Santa Clara, California, January 24-26, 1977
IRIS: a transactions-based DSS for human resources management
ACM SIGMIS Database - Proceedings of a conference on Decision Support Systems, Santa Clara, California, January 24-26, 1977
ACM SIGMIS Database - Proceedings of a conference on Decision Support Systems, Santa Clara, California, January 24-26, 1977
A comparative analysis of DSS user-friendliness and effectiveness
International Journal of Information Management: The Journal for Information Professionals
An analysis of the techniques used in ranking information system projects
International Journal of Information Management: The Journal for Information Professionals
Assessing expert system applications: A case study
International Journal of Information Management: The Journal for Information Professionals
The role of decision-making support systems in IT service management processes
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
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Managers face a dilemma in assessing DSS proposals. The issue of qualitative benefits is central, but they must find some way of deciding if the cost is justified. A general weakness of the cost-benefit approach is that it requires knowledge, accuracy, and confidence about issues which for innovations are unknown, ill-defined, and uncertain. The benefit of a DSS is the incentive for going ahead. The complex calculations of cost-benefit analysis are replaced in value analysis by rather simple questions about its usefulness.