Assessing expert system applications: A case study

Authors:
Ming-Te Lu;S. P. Mooney
Affiliations:
Ming-Te Lu is a Professor of MIS in the Department of Business Computer Information Systems at St. Cloud State University, St. Cloud, MN 56301, USA.;Steven Mooney is an Associate Professor of Real Estate and Finance at St. Cloud State University, USA
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
1989

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Abstract

The use of expert systems (ES) technology may lead a firm to major strategic advantages. However, in order to reap these advantages, a firm has to select projects which are appropriate and cost-effective for ES technology. This paper illustrates a method, based on the value chain concept, through which a firm may systematically assess potential ES applications. The application of this method in a real estate brokerage business is presented. A complete ES prototype is then described.