User developed applications: evaluation of success from the DP department perspective

Authors:
Suzanne Rivard;Sid L. Huff
Affiliations:
Ecole des Hautes Etudes Commerciales, Montreal, Canada;School of Business Administration, The University of Western Ontario, London, Canada
Venue:
MIS Quarterly
Year:
1984

Citing 3
Cited 3

Characteristics of application software maintenance

Communications of the ACM
Application Development without Programmers

Application Development without Programmers
Management considerations for an information center

IBM Systems Journal

A survey and critique of the impacts of information technology

International Journal of Information Management: The Journal for Information Professionals
A Users' Perspective of the Critical Success Factors Applicable to Information Centers

Information Resources Management Journal
Assessment of End-User Computing from an Organizational Perspective

Information Resources Management Journal

Quantified Score

Hi-index	0.00

Visualization

Abstract

User development of computer-based applications (UDA) is a new phenomenon in organizations, and can provide benefits for both users and data processing departments. The benefits of UDA for DP departments are considered in this article. The UDA literature suggests that DP departments can expect to receive two major types of benefits: a decrease in the backlog of DP application development projects in the proportion of DP resources spent on application maintenance. However, this study, which was carried out in ten large Canadian business firms, found that in no instances were these factors cited by senior DP managers as primary success considerations.