Automated Cellular Modeling and Prediction on a Large Scale
Artificial Intelligence Review - Issues on the application of data mining
MASON: A Multiagent Simulation Environment
Simulation
Computer assisted customer churn management: State-of-the-art and future trends
Computers and Operations Research
Social ties and their relevance to churn in mobile telecom networks
EDBT '08 Proceedings of the 11th international conference on Extending database technology: Advances in database technology
The Influence of Customer Churn and Acquisition on Value Dynamics of Social Neighbourhoods
WSKS '09 Proceedings of the 2nd World Summit on the Knowledge Society: Visioning and Engineering the Knowledge Society. A Web Science Perspective
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We investigate the network effects of churn in the telecommunication industry. Under calling party pays regime differentiation between on-net and off-net prices implies that customer's calling cost depends on operators chosen by the clients he calls. We assume that clients minimize their expenses. Therefore, after a single person churn we observe churn induced in his social neighborhood. Our aim is to verify, which measures of individual position in a social network are important predictors of induced churn. We control the results for changes in market prices structure, social network structure and number of operators on the market. Using multiagent simulation we show that (a) network structure and number of operators significantly influence induced churn level and (b) weighted prestige is its important predictor.