Complexity - Complex Adaptive systems: Part I
Maximizing the spread of influence through a social network
Proceedings of the ninth ACM SIGKDD international conference on Knowledge discovery and data mining
A framework for analysis of dynamic social networks
Proceedings of the 12th ACM SIGKDD international conference on Knowledge discovery and data mining
The dynamics of viral marketing
ACM Transactions on the Web (TWEB)
Social ties and their relevance to churn in mobile telecom networks
EDBT '08 Proceedings of the 11th international conference on Extending database technology: Advances in database technology
Microscopic evolution of social networks
Proceedings of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining
Social Recommendations within the Multimedia Sharing Systems
WSKS '08 Proceedings of the 1st world summit on The Knowledge Society: Emerging Technologies and Information Systems for the Knowledge Society
Brownian Agents and Active Particles: Collective Dynamics in the Natural and Social Sciences
Brownian Agents and Active Particles: Collective Dynamics in the Natural and Social Sciences
Molecular dynamics modelling of the temporal changes in complex networks
CEC'09 Proceedings of the Eleventh conference on Congress on Evolutionary Computation
Assessment of personal importance based on social networks
MICAI'07 Proceedings of the artificial intelligence 6th Mexican international conference on Advances in artificial intelligence
Expansion of telecommunication social networks
CDVE'07 Proceedings of the 4th international conference on Cooperative design, visualization, and engineering
Customer churn time prediction in mobile telecommunication industry using ordinal regression
PAKDD'08 Proceedings of the 12th Pacific-Asia conference on Advances in knowledge discovery and data mining
On utilising social networks to discover representatives of human communities
International Journal of Intelligent Information and Database Systems
Patterns of influence in a recommendation network
PAKDD'06 Proceedings of the 10th Pacific-Asia conference on Advances in Knowledge Discovery and Data Mining
Social-network influence on telecommunication customer attrition
KES-AMSTA'11 Proceedings of the 5th KES international conference on Agent and multi-agent systems: technologies and applications
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The customers of modern telecommunication service providers implicitly create an interactive social network of individuals, which both depend on and influence each other through various complex social relationships grown on friendship, shared interests, locality, etc. While delivering services on the individual basis, the social network effects exerted from customer-to-customer interactions remain virtually unexplored and unexploited. The focus of the paper is on customer churn and acquisition, where social neighbourhood effects are widely ignored yet may play a vital role in revenue protection. The key assumption made is that a value loss or gain of a churning or new customer extends beyond the revenue stream and directly affect interaction within local neighbourhoods. This influence is evaluated experimentally by direct measurements of the total neighbourhood value of the churning customer taken before and after the churn event.