Constructing expert profiles over time for skills management and expert finding

  • Authors:
  • Maryam Fazel-Zarandi;Mark S. Fox

  • Affiliations:
  • University of Toronto;University of Toronto

  • Venue:
  • i-KNOW '11 Proceedings of the 11th International Conference on Knowledge Management and Knowledge Technologies
  • Year:
  • 2011

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Abstract

Expert profiling and identification are important to both knowledge workers and organizations. To this end, skills management and expert recommender systems facilitate the management of skills and competencies and help find appropriate experts to meet a particular need. In this paper, we present a technique for generating evolving expert profiles of individuals composed of their skills and competencies using heterogeneous data from divergent sources of information. We use self-declarations, completed learning activities, and previous work experience to generate the initial profile. Recommendations, "wisdom of the crowd"", direct observations of online and offline activities, and content generated by the individual both within the organization and on the Web are then used to enrich the profiles and to assess and validate skills and competencies over time.