An experience base with rights management for global software engineering

  • Authors:

  • Anna Averbakh;Eric Knauss;Olga Liskin

  • Affiliations:

  • Leibniz Universität Hannover, Welfengarten, Hannover;Leibniz Universität Hannover, Welfengarten, Hannover;Leibniz Universität Hannover, Welfengarten, Hannover

  • Venue:
  • i-KNOW '11 Proceedings of the 11th International Conference on Knowledge Management and Knowledge Technologies
  • Year:
  • 2011

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Abstract

Software engineering projects result in experiences that are valuable for continuous improvement. Experience and Knowledge Management (EKM) deals with the proper presentation, engineering, and reuse of experiences, e.g. training new project members or supporting future projects. In globally distributed projects proper EKM is even more important: Communication between project partners is more difficult than in co-located projects and may impair the awareness of knowledge residing at a project partner's location. Project members might hesitate to share experience because of security considerations. We propose a hierarchical experience base with rights management aiming to positively influence their willingness to share. Our concept includes special support for experience engineers to refine local experiences into best practices in globally distributed software projects. In this paper we show how our approach can rise awareness of existing experiences by presenting relevant experiences according to roles. We also argue, how this improves the willingness to share experiences in a distributed environment.