ISSTA '94 Proceedings of the 1994 ACM SIGSOFT international symposium on Software testing and analysis
LifeLines: visualizing personal histories
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
NESSIE: an awareness environment for cooperative settings
Proceedings of the Sixth European conference on Computer supported cooperative work
The vehicle routing problem
DateLens: A fisheye calendar interface for PDAs
ACM Transactions on Computer-Human Interaction (TOCHI)
The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)
Evolutionary Algorithms for the Vehicle Routing Problem with Time Windows
Journal of Heuristics
Journal of the American Society for Information Science and Technology - Bioinformatics
Visualisation of Parallel Data Streams with Temporal Mosaics
IV '07 Proceedings of the 11th International Conference Information Visualization
Dynamic vehicle routing using genetic algorithms
Applied Intelligence
About face 3: the essentials of interaction design
About face 3: the essentials of interaction design
A review of overview+detail, zooming, and focus+context interfaces
ACM Computing Surveys (CSUR)
An heuristic set for evaluation in information visualization
Proceedings of the International Conference on Advanced Visual Interfaces
Visualization of Time-Oriented Data
Visualization of Time-Oriented Data
| Hi-index | 0.00 |
Assignment of staff to work tasks is a complex problem that involves a large number of factors and requires a lot of expertise. Long term as well as short term requirements need to be met which demands flexible solutions. Software tools can aid planners in reaching optimal dispatching plans but currently available solutions provide only incomplete support. This paper describes the design, development, and evaluation of a prototype for semi-automated assignment planning called A-Plan. We have carried out this work in the context of a gas device maintenance provider. In A-Plan, assignments of service technicians to customers are displayed visually and can be modified by direct manipulation. Smooth cooperative work is possible and an optimization algorithm has been integrated that facilitates semi-automatic planning. A qualitative evaluation with potential users and IT professionals provided encouraging feedback on the proposed integration of automated methods and interactive visual interfaces.