Journal of the ACM (JACM)
Automated welfare client-tracking and service integration: the political economy of computing
Communications of the ACM
Guidelines for humanizing computerized information systems: a report from Stanley House
Communications of the ACM
Toward Creative Systems Design
Toward Creative Systems Design
Design of Man-Computer Dialogues
Design of Man-Computer Dialogues
Towards a person-centered computer technology
ACM '73 Proceedings of the ACM annual conference
A user-oriented approach to systems design
ACM '71 Proceedings of the 1971 26th annual conference
ACM SIGCAS Computers and Society
Management information systems, public policy and social change
AFIPS '72 (Spring) Proceedings of the May 16-18, 1972, spring joint computer conference
The institutionalization of information system project management practices
Information and Organization
Strategies for meeting user demands: An international perspective
International Journal of Information Management: The Journal for Information Professionals
Information Resources Management Journal
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Many computer programs that are technically well designed fail to meet the human or organizational purposes they were expected to serve. Prevailing design methodologies stress either special technical devices or policies of involving people in the design of software they will use. Several user oriented design strategies and their limitations are discussed. An expanded conceptual framework which includes both the personal characteristics of designers and features of the organizational settings in which they work is presented. The framework is used to develop a set of policies for practit ioners to help foster the development of usercentered systems.