Communications of the ACM
Robots, productivity and quality
ACM '72 Proceedings of the ACM annual conference - Volume 1
Social Analyses of Computing: Theoretical Perspectives in Recent Empirical Research
ACM Computing Surveys (CSUR)
Guidelines for humanizing computerized information systems: a report from Stanley House
Communications of the ACM
A humanistic approach to user services
SIGUCCS '76 Proceedings of the 4th annual ACM SIGUCCS conference on User services
The social dynamics of instrumental computer use
ACM SIGSOC Bulletin
Rob Kling In Search of One Good Theory
The Information Society
Going Critical: Perspective and Proportion in the Epistemology of Rob Kling
The Information Society
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Contemporary computer designers are largely machine centered. They emphasize function and standards of elegance, efficiency and computing power. The side effects of systems may enhance or diminish the well-being of various users. Person-centered standards that promote a sense of competence and autonomy are outlined. The coupling of flexible software with responsive organizations is suggested as a means of enhancing personal competence and self-esteem of computer users.