An empirical study of users as application developers
Information and Management - Annals of discrete mathematics, 24
The management of end user computing
Communications of the ACM
Contemporary software development environments
Communications of the ACM
Structured Systems Analysis: Tools and Techniques
Structured Systems Analysis: Tools and Techniques
Structured Analysis and System Specification
Structured Analysis and System Specification
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This article details a project which used a non-classical approach to developing information systems. A critical but backlogged information management project, representing $13 million in payments due to clients, is described. Up-to-date payment processing would provide information valuable to generating increased organization revenues. The backlogged project was given life by having the users, with tutoring and guidance, perform tasks usually assigned to systems analysts. These tasks included the building of an information system about the system. The article present the project scenario, describes the development approach used, evaluates the approach and why it worked,, and suggests why other organizations could benefit from using the approach.