The coming age of calm technolgy
Beyond calculation
Distributed mediation of ambiguous context in aware environments
Proceedings of the 15th annual ACM symposium on User interface software and technology
The role of trust in automation reliance
International Journal of Human-Computer Studies - Special issue: Trust and technology
Towards improving trust in context-aware systems by displaying system confidence
Proceedings of the 7th international conference on Human computer interaction with mobile devices & services
User Modeling and User-Adapted Interaction
Visualization of uncertainty in context aware mobile applications
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
How it works: a field study of non-technical users interacting with an intelligent system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Crowdsourcing user studies with Mechanical Turk
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human-Computer Interaction
Intelligibility and accountability: human considerations in context-aware systems
Human-Computer Interaction
Context as a dynamic construct
Human-Computer Interaction
Fixing the program my computer learned: barriers for end users, challenges for the machine
Proceedings of the 14th international conference on Intelligent user interfaces
Why and why not explanations improve the intelligibility of context-aware intelligent systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SoundSense: scalable sound sensing for people-centric applications on mobile phones
Proceedings of the 7th international conference on Mobile systems, applications, and services
A study on user acceptance of error visualization techniques
Proceedings of the 5th Annual International Conference on Mobile and Ubiquitous Systems: Computing, Networking, and Services
Assessing demand for intelligibility in context-aware applications
Proceedings of the 11th international conference on Ubiquitous computing
An exploration of location error estimation
UbiComp '07 Proceedings of the 9th international conference on Ubiquitous computing
Effects of displaying trust information on mobile application usage
ATC'10 Proceedings of the 7th international conference on Autonomic and trusted computing
Design of an intelligible mobile context-aware application
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Software provision in smart environment based on fuzzy logic intelligibility
Proceedings of the 2012 ACM Conference on Ubiquitous Computing
Weights of evidence for intelligible smart environments
Proceedings of the 2012 ACM Conference on Ubiquitous Computing
Living with an intelligent thermostat: advanced control for heating and cooling systems
Proceedings of the 2012 ACM Conference on Ubiquitous Computing
There's no such thing as gaining a pound: reconsidering the bathroom scale user interface
Proceedings of the 2013 ACM international joint conference on Pervasive and ubiquitous computing
Adaptive interaction support in ambient-aware environments based on quality of context information
Multimedia Tools and Applications
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Context-aware applications use sensing and inference to attempt to determine users' contexts, and take appropriate action. However, they are prone to uncertainty, and this may compromise the trust users have in them. Providing intelligibility has been proposed to help explain to users how context-aware applications work in order to improve user impressions of them. However, we hypothesize that intelligibility may actually be harmful for applications that are very uncertain of their actions. We conducted a large controlled study of a location-aware and a sound-aware application, investigating the impact of intelligibility on understanding, and user impression of applications with varying certainty. We found that intelligibility impacts user impressions, depending on the application's certainty and behavior appropriateness. Intelligibility is helpful for applications with high certainty, but it is harmful if applications behave appropriately, yet display low certainty.