Design thinking and participation: lessons learned from three case studies

Authors:
Olivier Glassey;Jean-Henry Morin;Patrick Genoud;Giorgio Pauletto
Affiliations:
Swiss Graduate School of Public Management, Lausanne, Switzerland;University of Geneva, Carouge, Switzerland;Observatoire technologique et systèmes d'informations CTI, Geneva, Switzerland;Observatoire technologique et systèmes d'informations CTI, Geneva, Switzerland
Venue:
ePart'11 Proceedings of the Third IFIP WG 8.5 international conference on Electronic participation
Year:
2011

Citing 6
Cited 0

A Theoretical Integration of User Satisfaction and Technology Acceptance

Information Systems Research
Innovation Games: Creating Breakthrough Products Through Collaborative Play

Innovation Games: Creating Breakthrough Products Through Collaborative Play
Design Science Research Methods and Patterns: Innovating Information and Communication Technology

Design Science Research Methods and Patterns: Innovating Information and Communication Technology
Introduction to designing information and organizations with a positive lens

Information and Organization
Perceived usefulness, perceived ease of use, and user acceptance of information technology

MIS Quarterly
Characterizing eParticipation

International Journal of Information Management: The Journal for Information Professionals

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper examines how design thinking and serious games approaches can be used to support participation through the analysis of three case studies. Indeed we will analyze these approaches in three different contexts: (i) a state-owned multi-utilities company; (ii) a political party; (iii) an information system strategic committee. Our analysis framework relies on the concepts of "perceived usefulness" and "perceived ease of use" and we will use it to discuss the lessons learned. Our main finding is that these approaches really contributing in making complex and abstract matters more "tangible" and thus understandable.