Computer support for cooperative design (invited paper)
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
ICIS '91 Proceedings of the twelfth international conference on Information systems
Explaining the role of user participation in information system use
Management Science
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
A visit to the 'new Utopia': revitalizing democracy, emancipation and quality in co-operative design
Proceedings of the third Nordic conference on Human-computer interaction
eParticipation: The Research Gaps
ePart '09 Proceedings of the 1st International Conference on Electronic Participation
International Journal of Information Management: The Journal for Information Professionals
| Hi-index | 0.00 |
The notion of citizen driven development of public e-services has been vivid for a number of years in eGovernment research, practice and policies. A variety of expectations are coupled with the idea of citizens participating in the development process; ranging from, roughly outlined, more efficient services (economic gain and customer satisfaction) and enhanced democracy (deliberation and empowerment). There are less conceptual analyses resting on a critical stance analysing how this notion is translated in practical settings, leaving a gap in between for practitioners to solve. This paper presents explorative work made in a Swedish authority, setting out to understand their structure, and the available methods used, in relation to the concept. The results show that besides difficulties in creating systematic work processes, what surfaces is the complex task of estimation.