A blueprint for event-driven business activity management

Authors:
Christian Janiesch;Martin Matzner;Oliver Müller
Affiliations:
Institute of Applied Informatics and Formal Description Methods, Karlsruhe Institute of Technology, Karlsruhe, Germany;University of Münster, European Research Center for Information Systems, Münster, Germany;University of Liechtenstein, Vaduz, Liechtenstein
Venue:
BPM'11 Proceedings of the 9th international conference on Business process management
Year:
2011

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Abstract

Timely insight into a company's business processes is of great importance for operational efficiency. However, still today companies struggle with the inflexibility of monitoring solutions and reacting to process information on time. We review the current state of the art of business process management and analytics and put it in relation to complex event processing to explore process data. Following the tri-partition in complex event processing of event producer, processor, and consumer, we develop an architecture for event-driven business activity management which is capable of delivering blueprints for flexible business activity monitoring as well as closed loop action to manage the full circle of automated insight to action. We close with a discussion of future research directions.