Production workflow: concepts and techniques
Production workflow: concepts and techniques
A framework for the analysis of coordination in global software development
Proceedings of the 2006 international workshop on Global software development for the practitioner
Wikinomics: How Mass Collaboration Changes Everything
Wikinomics: How Mass Collaboration Changes Everything
ICSOC/ServiceWave'09 Proceedings of the 2009 international conference on Service-oriented computing
Coordinating distributed operations
ICSOC'10 Proceedings of the 2010 international conference on Service-oriented computing
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Globalization, specialization, and rapid innovation are changing several aspects of business operations. Many large organizations that were once self-sufficient and that could dictate processes to partners and suppliers are now finding this model difficult to sustain. In the emerging model of global service delivery several competing service providers must work collaboratively to develop business solutions, either hierarchically or as peers. Overall project failures, uncontrollable delays, and significant financial losses have been observed in many global service delivery projects, indicating the importance of finding new ways to better support cross-enterprise work. This paper puts forth directions to explore the management and coordination of complex end-to-end processes carried out collaboratively by several organizations.