A research study on business-oriented quality-driven request service in a B2C web site

Authors:
Grażyna Suchacka;Leszek Borzemski
Affiliations:
Chair of Computer Science, Opole University of Technology, Opole, Poland;Institute of Informatics, Wrocław University of Technology, Wrocław, Poland
Venue:
ICCCI'11 Proceedings of the Third international conference on Computational collective intelligence: technologies and applications - Volume Part II
Year:
2011

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Abstract

In the paper, a Quality of Web Service (QoWS) method for a Web server system hosting a retail online store is discussed. The method is based on service differentiation between so-called key customers (KC), evaluated based on their purchase histories, and other, ordinary customers (OC). The second aspect of service differentiation is connected with revenue-related attributes of user sessions at the B2C (Business-to-Consumer) Web site. We consider several scheduling policies for the proposed method and implement them in a simulation environment for a business Web server system. Finally, simulation results of the system performance for these policies compared to FIFO (First In First Out) scheduling are discussed.