Lead users: a source of novel product concepts
Management Science
Communications of the ACM - Special issue Participatory Design
interactions
Usability Engineering
User-driven innovation in the future applications lab
CHI '04 Extended Abstracts on Human Factors in Computing Systems
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Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Cloud Computing: Web-Based Applications That Change the Way You Work and Collaborate Online
Cloud Computing: Web-Based Applications That Change the Way You Work and Collaborate Online
From closed to open to what?: an exploration on community innovation principles
Proceedings of the 13th International MindTrek Conference: Everyday Life in the Ubiquitous Era
Open Telco: a new business potential
Mobility '09 Proceedings of the 6th International Conference on Mobile Technology, Application & Systems
Communications of the ACM
ICWMC '10 Proceedings of the 2010 6th International Conference on Wireless and Mobile Communications
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The role of users in design is changing from one of passive research subjects to one of active co-designers. Users are the best experts of their everyday life experiences, making them great potential sources of innovation. User-driven innovation requires methods by which user ideas can be captured and worked on further with designers. In this paper, we describe our experiences of three different methods to co-create cloud services. Our aim was to innovate with users how open access to telecommunication data such as user location, user profile and usage logs could be utilised in cloud services. The user-driven innovation methods included focus group, crowdsourcing in an open web lab and face-to-face interaction in an open innovation showroom. We compare these three methods and identify the best usage possibilities for each. We propose guidance on selecting user-driven innovation methods based on the available resources and targeted results.