Information technology and organisational change
Information technology and organisational change
DPPI '03 Proceedings of the 2003 international conference on Designing pleasurable products and interfaces
Stakeholder Identification in the Requirements Engineering Process
DEXA '99 Proceedings of the 10th International Workshop on Database & Expert Systems Applications
Interaction techniques for using handhelds and PCs together in a clinical setting
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Understanding, scoping and defining user experience: a survey approach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding Patient User Experience in Obstetric Work Systems
EHAWC '09 Proceedings of the International Conference on Ergonomics and Health Aspects of Work with Computers: Held as Part of HCI International 2009
Mobile agents for mobile tourists: a user evaluation of Gulliver's Genie
Interacting with Computers
Co-designing patient-centered health communication tools for cancer care
Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare
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Computer systems are first and foremost designed for primary users. The needs of the other types of users, such as secondary users, are often overlooked. These users are not interacting with the system directly but are yet affected by it. This study is based on empirical findings from two usability evaluations in a realistic hospital setting with physicians and patient actors. We have found that also secondary users, such as patients, have a kind of user experience during the primary user's interaction with the system. We conclude from this that designers and developers should also address the need of secondary users and include them in the design and evaluation process. This means designing devices or GUIs that (1) support non-verbal communication, (2) provide feedback to the secondary users, (3) use their language and representation, and (4) is tailored for the secondary user. Sometimes a focus on the secondary user implies that the designer must deal with conflicting needs between the primary and the secondary users.