Understanding Patient User Experience in Obstetric Work Systems

Authors:
Enid N. Montague
Affiliations:
Industrial and Systems Engineering Department, University of Wisconsin-Madison3270 Mechanical Engineering, Madison WI 53706
Venue:
EHAWC '09 Proceedings of the International Conference on Ergonomics and Health Aspects of Work with Computers: Held as Part of HCI International 2009
Year:
2009

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Abstract

Patient user experiences with medical technology may be important predictors of patient ratings of satisfaction with health care systems and of acceptance of technologies used in their care. The purpose of this study was to understand how patients experience medical technology during medical events as passive users. 25 women were interviewed after the birth of their child about the technologies that were used to provide them care. Interviews were transcribed verbatim and reduced to codes in the qualitative data analysis tradition. Results show that patients have user experiences with technologies as passive users.