Using device models for analyzing user interaction problems

Authors:
Matthias Schulz;Stefan Schmidt;Klaus-Peter Engelbrecht;Sebastian Möller
Affiliations:
Deutsche Telekom Laboratories, TU Berlin, Berlin, Germany;Deutsche Telekom Laboratories, TU Berlin, Berlin, Germany;Deutsche Telekom Laboratories, TU Berlin, Berlin, Germany;Deutsche Telekom Laboratories, TU Berlin, Berlin, Germany
Venue:
The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility
Year:
2011

Citing 3
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Abstract

This paper presents work in progress which aims at analyzing the origins of interaction problems which certain users have when interacting with new technology. Our analysis is based on device models which categorize certain classes of devices via a pre-defined set of features. We provide examples which show that usability problems are partially caused by an erroneous transfer of device features to new/unknown devices.