Aesthetics and apparent usability: empirically assessing cultural and methodological issues
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
ACM SIGCHI Bulletin
Feminist HCI: taking stock and outlining an agenda for design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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In a Communications of the ACM article of April 1993 ("Human Communications Issues in Advanced UIs," pp. 101--109), Aaron Marcus makes a number of compelling points about the design of interactive computer systems for demographically-diverse user populations. In particular, he advocates interfaces that support users by providing an "appealing perceptual experience" both in their appearance ("look") and behavior ("feel"). He contends that the path to such appealing interfaces involves developing and evaluating candidate scenarious through "either professional intuition or focus groups, [developing] prototypes quickly, [evaluating] their utility carefully through testing, and [implementing] a practical version."