WordNet: a lexical database for English
Communications of the ACM
ObjectFlow: towards a process management infrastructure
Distributed and Parallel Databases
Adept_flex—Supporting Dynamic Changes of Workflows Without Losing Control
Journal of Intelligent Information Systems - Special issue on workflow management systems
Declarative workflows that support easy modification and dynamic browsing
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
WASA: A Workflow-Based Architecture to Support Scientific Database Applications (Extended Abstract)
DEXA '95 Proceedings of the 6th International Conference on Database and Expert Systems Applications
Role conflict and ambiguity: Critical variables in the MIS user-designer relationship
SIGCPR '80 Proceedings of the seventeenth annual computer personnel research conference
The impact of socialization on the role adjustment of information systems professionals
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Declarative process modeling with business vocabulary and business rules
OTM'07 Proceedings of the 2007 OTM confederated international conference on On the move to meaningful internet systems - Volume Part I
A state-driven modeling approach to human interactions for knowledge intensive services
Expert Systems with Applications: An International Journal
Role-based collaboration and its kernel mechanisms
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
Roles in Information Systems: A Survey
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
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The knowledge intensive service processes should be managed in a human-oriented way since humans who naturally undertake complex operations of an intellectual nature in the processes are the most valuable resources. The most fundamental nature of human work is collaborative and dynamic. Humans interact and communicate with each other to accomplish their jobs in the process. To help them to work together, a strong representation of the process should be provided to facilitate them to clearly understand who they should interact with and what activities need to be performed. For the clear representation, Human Interaction Management (HIM), which has been suggested to comprehensively support human work, adopts a role-based approach to process modeling. It, however, tends to hide elements of interactions although the collaborative human interaction is one of the most fundamental nature of human work. To remedy this problem, a state-driven modeling approach to human interactions was presented. It clearly visualizes the interactions so that humans can be guided through it. However, they do not just follow the previously defined sequence of activities, but continuously work out how they are going to proceed from now on according to the state of things they encounter throughout the life of the work. To fully support the dynamic nature of human work, human interactions should be flexibly managed. Therefore, this paper presents a framework for the flexible management of human interactions. The framework provides a capability to flexibly manage the interactions in a decentralized way by allowing interaction participants to dynamically change the involved interaction based on the continuous negotiation of how to achieve the ultimate goal of the interaction. It will be a basis for realization of decentralized management of human interactions in knowledge intensive service processes.