The action workflow approach to workflow management technology
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Policies and roles in collaborative applications
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Supporting flexible roles in a shared space
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Declarative workflows that support easy modification and dynamic browsing
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Towards A Role-Based Framework for DistributedSystems Management
Journal of Network and Systems Management
Understanding and Modelling Business Processes with DEMO
ER '99 Proceedings of the 18th International Conference on Conceptual Modeling
WASA: A Workflow-Based Architecture to Support Scientific Database Applications (Extended Abstract)
DEXA '95 Proceedings of the 6th International Conference on Database and Expert Systems Applications
Towards formal analysis of artifact-centric business process models
BPM'07 Proceedings of the 5th international conference on Business process management
Role-based collaboration and its kernel mechanisms
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
A procedural framework for dynamic changes of human interactions in knowledge intensive services
Expert Systems with Applications: An International Journal
Research on an active knowledge push service based on collaborative intent capture
Journal of Network and Computer Applications
| Hi-index | 12.05 |
Knowledge intensive service activities have become to play a fundamentally important role in various industrial fields. Human workers generally undertake complex operations relying heavily on professional knowledge in service processes to develop and deliver the knowledge intensive services. That means the ability of humans to create, disseminate, or utilize the knowledge is the dominant factor in the processes. Therefore, the processes should be managed in a human-oriented way. In order to help humans work together, a strong representation of processes should be provided to facilitate them to clearly understand who they should interact with, which resources are exchanged, and what activities need to be performed. Human Interaction Management (HIM) has been suggested to comprehensively support the human-oriented processes, but it cannot provide a way to structure and visualize the interaction works although the interaction is the most basic nature of human works. Therefore, this paper presents a state-driven approach to modeling human interactions which clearly visualizes the interactions so that human workers can be guided through it. However, it cannot be expected for human workers to follow the guidelines completely. They continuously and dynamically redefine their processes towards the way that they want throughout the life of the processes. To support the dynamic human work behavior, this paper also presents a hybrid modeling methodology that consists of the top-down specification of interaction models for guideline modeling and the bottom-up evolution of the models for flexible enactment. The suggested methodology for human interactions based on the state-driven modeling approach provides a way to effectively manage the complex interactions in a human-oriented way.