What shapes fieldworkers' knowledge sharing when government operation goes mobile?

Authors:
Shuhua Monica Liu;Chongzhao Li
Affiliations:
Fudan University, Yangpu District, Shanghai, China;Fudan University, Yangpu District, Shanghai, China
Venue:
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Year:
2011

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Abstract

Effective knowledge sharing and collaborations among public servants enhances the collective innovation capability of the government. Taking a grounded approach, this study investigated what shapes fieldworkers' collaboration when government operation goes mobile? Building on empirical data, the study argues that although the use of mobile technology in government operations do improve the speed of communication and the efficiency of government operations, there are still challenges public sectors need to address before moving forward.