Business process modeling in industry---the powerful tool in enterprise management
Computers in Industry
The Guidelines of Modeling - An Approach to Enhance the Quality in Information Models
ER '98 Proceedings of the 17th International Conference on Conceptual Modeling
Discovering Statistics Using SPSS
Discovering Statistics Using SPSS
Process models representing knowledge for action: a revised quality framework
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
Business Process Management: Concepts, Languages, Architectures
Business Process Management: Concepts, Languages, Architectures
Seven process modeling guidelines (7PMG)
Information and Software Technology
Business Process Modeling: Perceived Benefits
ER '09 Proceedings of the 28th International Conference on Conceptual Modeling
Activity labeling in process modeling: Empirical insights and recommendations
Information Systems
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
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Process models capture important corporate know-how for an effective Business Process Management. Inconsistencies between process models and corporate reality are a common phenomenon in corporate practice. Human performance in process model development is a major source for these inconsistencies. In this contribution, a human performance analysis of process model development paying special attention to the concept of human error was conducted. It was found that the frequencies of the omissions and erroneous executions of notation elements are significantly higher for novices than for experienced modelers. Moreover, experienced modelers inherently adhere to a verb-object activity labeling style. The overall empirical results indicate that experienced modelers achieve higher process model quality with less expenditure of time than novices.