Applying Agent Technology to Healthcare: The GruSMA Experience
IEEE Intelligent Systems
Opening new dimensions for e-Tourism
Virtual Reality
The Contract Net Protocol: High-Level Communication and Control in a Distributed Problem Solver
IEEE Transactions on Computers
Chronos: A multi-agent system for distributed automatic meeting scheduling
Expert Systems with Applications: An International Journal
Developing multi-agent e-commerce applications with JADE
KES'07/WIRN'07 Proceedings of the 11th international conference, KES 2007 and XVII Italian workshop on neural networks conference on Knowledge-based intelligent information and engineering systems: Part III
A multiagent system aiding information retrieval in internet using consensus methods
SOFSEM'05 Proceedings of the 31st international conference on Theory and Practice of Computer Science
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The use of multi-agent systems has contributed to the development of the theory and practice of successful solutions in diverse domains. In this paper, we present a solution that has been designed and implemented to support the real-world problem of incident management on IT infrastructures in order to restore a normal service operation as quickly as possible, ensuring that the best possible levels of service quality and availability are maintained. We take outstanding advantage of the following intrinsic characteristics of multi-agent systems in order to develop the proposed solution: (i) modeling the complex and distributed system through an agent architecture, (ii) negotiating as the communication process between different groups of agents in order to solve in an efficient way an incident when it is present, and (iii) automating the performance of the system through the analysis of incidents previously solved. A functionality scenario and example is illustrated as testing of the multi-agent system described.