CMM in practice: processes for executing software projects at Infosys
CMM in practice: processes for executing software projects at Infosys
A case study in root cause defect analysis
Proceedings of the 22nd international conference on Software engineering
Testing object-oriented systems: models, patterns, and tools
Testing object-oriented systems: models, patterns, and tools
Proceedings of the 2000 ACM SIGSOFT international symposium on Software testing and analysis
The Rational Unified Process: An Introduction, Second Edition
The Rational Unified Process: An Introduction, Second Edition
Software Inspection
Learning from Our Mistakes with Defect Causal Analysis
IEEE Software
A Personal Commitment to Software Quality
Proceedings of the 5th European Software Engineering Conference
Experiences with defect prevention
IBM Systems Journal
Impacts of the Organizational Model on Testing: Three Industrial Cases
Empirical Software Engineering
A checklist for evaluating the software problem management model: a case study
SE'07 Proceedings of the 25th conference on IASTED International Multi-Conference: Software Engineering
Applying DPPI: a defect causal analysis approach using bayesian networks
PROFES'10 Proceedings of the 11th international conference on Product-Focused Software Process Improvement
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A well-organized defect management process is one of the success factors for implementing software projects in time and in budget. The defect management process includes defect prevention, defect discovery and resolution, defect causal analysis, and the process improvement. However, establishing an organization-wide defect management process is a complicated task. The main research question in this paper is what kind of difficulties organizations have regarding the defect management process. Our findings show that problems are related to defect resolution reports, limited project resources for fixing defects, and challenges in creating a test environment. Results are based on our observations from four case organizations. The main contribution of this study is to help organizations to identify and avoid typical problems with defect management.