How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Case-Based Knowledge Management Tools for Software Development
Automated Software Engineering
Achieving Workflow Flexibility through Taming the Chaos
OOIS '00 Proceedings of the 6th International Conference on Object Oriented Information Systems
Knowledge Management Lessons Learned: What Works and What Doesn't
Knowledge Management Lessons Learned: What Works and What Doesn't
Activation of knowledge in an integrated business process support/knowledge management system
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
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One of the major factors behind the less successful implementations of computerized knowledge management systems (KMS) is lack of motivation to use such a system on behalf of the end-users. To create such a motivation, i.e., achieve usability, a computerized KMS should be integrated with a business process support (BPS) system and provide three main functionalities: (1) provide a process context, (2) gather automatically experience-based knowledge, and (3) provide an active generalized knowledge base. Such an integrated KMS/BPS can be built using a state-oriented view on business processes. The paper describes a version of a system built according to this view. The system fully implements the first two functionalities, the third one being under development. The system is currently installed at a pilot site. Research work in progress includes creating a formal language for representing an active generalized knowledge base, and investigating the impact of the introduction of an integrated KMS/BPS on the pilot organization.