Applying a fuzzy trust model to e-commerce systems

Authors:
Stefan Schmidt;Robert Steele;Tharam Dillon;Elizabeth Chang
Affiliations:
University of Technology, Sydney, Broadway, NSW, Australia;University of Technology, Sydney, Broadway, NSW, Australia;University of Technology, Sydney, Broadway, NSW, Australia;Curtin University of Technology, Perth, WA, Australia
Venue:
AI'05 Proceedings of the 18th Australian Joint conference on Advances in Artificial Intelligence
Year:
2005

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Abstract

Moving towards automated service selection, contract negotiation, and contract fulfillment remains a promising vision for E-commerce systems. Trust is one of the main reasons why this vision is not put into practice in current E-commerce systems. Various theoretical models and technical concepts are in place to facilitate crucial factors such as system interoperability or communication-level security. However, proven models, to measure social values such as trustworthiness, reputation or credibility of service consumers and service providers in loosely coupled, distributed E-commerce systems, are the missing factors which prevent the adoption of automated service interaction. This paper demonstrates the application of our Fuzzy trust model in an E-commerce platform. We apply an exemplary business scenario to demonstrate the usage of our Fuzzy trust model.