The dimensions and correlates of systems development quality

  • Authors:

  • T. Ravichandran;Arun Rai

  • Affiliations:

  • College of Business and Administration, Southern Illinois University, Carbondale, IL;College of Business and Administration, Southern Illinois University, Carbondale, IL

  • Venue:
  • SIGCPR '94 Proceedings of the 1994 computer personnel research conference on Reinventing IS : managing information technology in changing organizations: managing information technology in changing organizations
  • Year:
  • 1994

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Abstract

The need to improve systems development quality is increasingly felt by information systems departments in organizations. A clear definition of systems development quality is required to focus quality management efforts. We develop a broader definition of quality by identifying product and process dimensions of quality that systems development should ensure, and present a framework to classify systems development quality metrics.We then go on to develop, a theoretical model to explain the correlates of systems development quality, by integrating related research in the areas of total quality management, systems development, management of the IS function, and IS implementation. Five factors (top management support, development methodology characteristics, project management characteristics, task structure of IS teams and control structure of IS teams) were identified. Implications for theory, future research and practice are discussed.