End-to-end delay analysis of videoconferencing over packet-switched networks
IEEE/ACM Transactions on Networking (TON)
Meeting at the desktop: an empirical study of virtually collocated teams
Proceedings of the Sixth European conference on Computer supported cooperative work
Social presence with video and application sharing
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Testing Media Richness Theory in the New Media: the Effects of Cues, Feedback, and Task Equivocality
Information Systems Research
Toward a more robust theory and measure of social presence: review and suggested criteria
Presence: Teleoperators and Virtual Environments
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The intent of the research study was to identify relationships between the use of videoconferencing in meetings and what perceptions of social presence may exist related to age, gender, and usage compared to face-to-face meetings. Employees from a large Midwestern University Information Technology division who utilize videoconferencing to facilitate meetings as an alternative to face-to-face meetings were surveyed to assess experiences, perceptions, and satisfaction. Female and male employees (N=157), ranging in age from 18 to over 50years of age, provided the frequency of usage, and responded to questions related to perceptions of social presence. Quantitative analysis of the resulting data supported the hypothesis that one of the independent variables, gender, had a positive impact on perceptions of social presence. Brief interviews further elucidated the quantitative findings. While videoconferencing seems to have drawbacks, accessibility, flexibility, and utility are important aspects that are clear from participants' perceptions of videoconferencing.