Computers and Industrial Engineering
Proceedings of the 21st international conference on Computers and industrial engineering
Synchronous quality function deployment (QFD) over world wide web
Computers and Industrial Engineering - 26th International conference on computers and industrial engineering
Modular Service Architectures: A Concept and Method for Engineering IT Services
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 3 - Volume 3
Flexible value structures in banking
Communications of the ACM - New architectures for financial services
Modular product design with grouping genetic algorithm: a case study
Computers and Industrial Engineering
Computers and Industrial Engineering
Impact of service orientation at the business level
IBM Systems Journal
Service oriented architectures: approaches, technologies and research issues
The VLDB Journal — The International Journal on Very Large Data Bases
Web-based modular interface geometries with constraints in assembly models
Computers and Industrial Engineering
Web service decomposition: Edge computing architecture for cache-friendly e-commerce applications
Electronic Commerce Research and Applications
Application of quality function deployment in the semiconductor industry: A case study
Computers and Industrial Engineering
Modularity in design of products and systems
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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Compared with manufacturing, the modularization of services has rarely been dealt with, despite its potential benefits. More specifically, the question of how to modularize services in the practical context is still an unexplored subject. In response, this paper proposes a solid framework for service modularization, by employing and modifying the House of Quality (HoQ) structure in Quality Function Deployment (QFD) using two ways: driver-based approach and interrelationship-based approach. Firstly, module drivers representing the service characteristics are identified through a comprehensive literature review. In this step, twofold module drivers are identified: one for common and the other for service-specific. Secondly, by considering the interdependent nature of service offering, service is decomposed according to the three predefined dimensions: service process, service outcome, and prerequisites for the service. Service modularization is then conducted using HoQ structure; the relationships between module drivers and decomposed service components are analyzed in the Strategic Modularability Matrix (SMM), whereas the interrelationships among service components are identified in Interrelated Components Modularability Matrix (ICMM). Finally, a clustering analysis is conducted to identify the module candidates. In order to illustrate the utility of the proposed approach, a restaurant service is exemplified. This study contributes to the field by filling the void left by the service sector by applying the service-specific module drivers to modularize services, as well as analyzing the relationship among service components using three interrelated dimensions.