Synchronous quality function deployment (QFD) over world wide web

Authors:
G. Q. Huang;K. L. Mak
Affiliations:
Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong, Pokfulham Road, Hong Kong People's Republic of China;Department of Industrial and Manufacturing Systems Engineering, The University of Hong Kong, Pokfulham Road, Hong Kong People's Republic of China
Venue:
Computers and Industrial Engineering - 26th International conference on computers and industrial engineering
Year:
2002

Citing 0
Cited 4

Service quality improvement through business process management based on data mining

ACM SIGKDD Explorations Newsletter
Dealing with subjectivity in early product design phase: A systematic approach to exploit Quality Function Deployment potentials

Computers and Industrial Engineering
Quality function deployment: a comprehensive literature review

International Journal of Data Analysis Techniques and Strategies
Modularizing services: A modified HoQ approach

Computers and Industrial Engineering

Quantified Score

Hi-index	0.00

Visualization

Abstract

Quality function deployment (QFD) is one of the formal techniques for effective product development. Its main purpose is to listen to the voice of the customer and deploy it down the stream of product development with minimum loss or distortion. It achieves this purpose by using a series of matrices. QFD is a team tool. However, most of computerized QFD systems are standalone and therefore offer limited support for teamwork. This paper proposes to employ the world wide web (WWW, web) technology to provide QFD services on the Internet/ Intranets. The synchronized collaboration between team members distributed geographically and over time is particularly emphasized in this development. The resulting web-based QFD system requires no installation or maintenance on the client side but offers remote and simultaneous accesses and therefore supports better teamwork.