WSC '96 Proceedings of the 28th conference on Winter simulation
Discovering models of software processes from event-based data
ACM Transactions on Software Engineering and Methodology (TOSEM)
WSC '88 Proceedings of the 20th conference on Winter simulation
Business process simulation: a fundamental step supporting process centered management
Proceedings of the 31st conference on Winter simulation: Simulation---a bridge to the future - Volume 2
Simulation modeling with event graphs
Communications of the ACM
The implementation of temporal intervals in qualitative simulation graphs
ACM Transactions on Modeling and Computer Simulation (TOMACS)
Applications of business process simulation and lean techniques in British Telecommunications PLC
Proceedings of the 32nd conference on Winter simulation
Graphical Simulation Modeling and Analysis: Using SIGMA for Windows
Graphical Simulation Modeling and Analysis: Using SIGMA for Windows
Mining Process Models from Workflow Logs
EDBT '98 Proceedings of the 6th International Conference on Extending Database Technology: Advances in Database Technology
Process Mining: Discovering Direct Successors in Process Logs
DS '02 Proceedings of the 5th International Conference on Discovery Science
Workflow mining: a survey of issues and approaches
Data & Knowledge Engineering
Workflow Mining: Discovering Process Models from Event Logs
IEEE Transactions on Knowledge and Data Engineering
Simkit: component based simulation modeling with Simkit
Proceedings of the 34th conference on Winter simulation: exploring new frontiers
Collaborative Modeling Using UML and Business Process Simulation
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 01
A formal modeling approach for supply chain event management
Decision Support Systems
Business process mining: An industrial application
Information Systems
On the Generality of Event-Graph Models
INFORMS Journal on Computing
Petri Net Based Business Process Simulation and Analysis Technology
ICIII '08 Proceedings of the 2008 International Conference on Information Management, Innovation Management and Industrial Engineering - Volume 02
Petri Net Based Business Process Simulation and Analysis Technology
ICIII '08 Proceedings of the 2008 International Conference on Information Management, Innovation Management and Industrial Engineering - Volume 02
A novel approach for process mining based on event types
Journal of Intelligent Information Systems
Workflow simulation for operational decision support
Data & Knowledge Engineering
Designing a Workflow System Using Coloured Petri Nets
Transactions on Petri Nets and Other Models of Concurrency III
Distributed Event Graphs: Formalizing Component-based Modelling and Simulation
Electronic Notes in Theoretical Computer Science (ENTCS)
A survey of comparative business process modeling approaches
BIS'07 Proceedings of the 10th international conference on Business information systems
Business process management: a survey
BPM'03 Proceedings of the 2003 international conference on Business process management
A novel approach of process mining with event graph
KES'10 Proceedings of the 14th international conference on Knowledge-based and intelligent information and engineering systems: Part I
Coloured Petri Nets: Basic Concepts, Analysis Methods and Practical Use. Volume 1
Coloured Petri Nets: Basic Concepts, Analysis Methods and Practical Use. Volume 1
Conformance testing: measuring the fit and appropriateness of event logs and process models
BPM'05 Proceedings of the Third international conference on Business Process Management
A decision framework for optimisation of business processes aligned with business goals
International Journal of Business Information Systems
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It is increasingly common to see computer-based simulation being used as a vehicle to model and analyze business processes in relation to process management and improvement. While there are a number of business process management (BPM) and business process simulation (BPS) methodologies, approaches and tools available, it is more desirable to have a systemic BPS approach for operational decision support, from constructing process models based on historical data to simulating processes for typical and common problems. In this paper, we have proposed a generic approach of BPS for operational decision support which includes business processes modeling and workflow simulation with the models generated. Processes are modeled with event graphs through process mining from workflow logs that have integrated comprehensive information about the control-flow, data and resource aspects of a business process. A case study of a credit card application is presented to illustrate the steps involved in constructing an event graph. The evaluation detail is also given in terms of precision, generalization and robustness. Based on the event graph model constructed, we simulate the process under different scenarios and analyze the simulation logs for three generic problems in the case study: 1) suitable resource allocation plan for different case arrival rates; 2) teamwork performance under different case arrival rates; and 3) evaluation and prediction for personal performances. Our experimental results show that the proposed approach is able to model business processes using event graphs and simulate the processes for common operational decision support which collectively play an important role in process management and improvement.