Developing user interfaces: ensuring usability through product & process
Developing user interfaces: ensuring usability through product & process
User-centered requirements: the scenario-based engineering process
User-centered requirements: the scenario-based engineering process
A framework for identifying software project risks
Communications of the ACM
Knowledge sharing, quality, and intermediation
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
From Gutenberg to the global information infrastructure: access to information in the networked world
Requirements Engineering: A Good Practice Guide
Requirements Engineering: A Good Practice Guide
Guidelines for Designing Electronic Books
ECDL '02 Proceedings of the 6th European Conference on Research and Advanced Technology for Digital Libraries
Visualizing and exploring Picasso's world
Proceedings of the 3rd ACM/IEEE-CS joint conference on Digital libraries
Towards Modeling and Reasoning Support for Early-Phase Requirements Engineering
RE '97 Proceedings of the 3rd IEEE International Symposium on Requirements Engineering
Human-Computer Interaction (3rd Edition)
Human-Computer Interaction (3rd Edition)
ECDL'05 Proceedings of the 9th European conference on Research and Advanced Technology for Digital Libraries
ECDL'05 Proceedings of the 9th European conference on Research and Advanced Technology for Digital Libraries
CoLIS'05 Proceedings of the 5th international conference on Context: conceptions of Library and Information Sciences
Using the information seeking and retrieval framework to analyse non-professional information use
IIiX Proceedings of the 1st international conference on Information interaction in context
Information Processing and Management: an International Journal
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Most digital library projects reported in the literature build resources for dense, bounded user groups, such as students or research groups in tertiary education. Having such highly interrelated and well defined user groups allows for digital library developers to use existing design methods to gather and implement requirements from those groups. This paper, however, looks at situations where digital library resources are aimed at much more sparse, ill defined networks of users. We report on a project which explicitly set out to ‘broaden access’ to tertiary education library resources to users not in higher education. In particular we discuss the problem of gathering á priori user requirements when by definition, we did not know who the users would be, we look at how disintermediation plays an even stronger negative role for sparse groups, and how we designed a system to replicate an intermediation role.