Web Work: Information Seeking and Knowledge Work on the World Wide Web
Web Work: Information Seeking and Knowledge Work on the World Wide Web
Information Architecture for the World Wide Web
Information Architecture for the World Wide Web
Web Portals: The New Gateways to Internet Information and Services
Web Portals: The New Gateways to Internet Information and Services
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
Guided interactive information access for e-citizens
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Engineering User Requirements for e-Government Services: A Dutch Case Study
EGOV '08 Proceedings of the 7th international conference on Electronic Government
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Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to support decisions on navigation, labeling and search systems. This paper presents such a study. Through scenario based interviews data were collected on citizens’ information seeking needs and search strategies. Additionally, server logs files were analyzed. The results demonstrated the complexity of the search task from a user perspective, and provided suggestions for user friendly portal design. On the basis of the results it was recommended that portal sites’ navigation systems should be context-rich, and labeling systems should be adapted to citizens’ colloquial speech.