Proceedings of the 1st international conference on Theory and practice of electronic governance
Building a Value-Centric e-Government Service Framework Based on a Business Model Perspective
EGOV '08 Proceedings of the 7th international conference on Electronic Government
Editorial of the Special Issue on Digital Cities
Telematics and Informatics
EGOV'07 Proceedings of the 6th international conference on Electronic Government
Knowledge Capture in E-Services Development: A Prosperous Marriage?
International Journal of Systems and Service-Oriented Engineering
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As various e-Government initiatives are being realised throughout the world, policy makers and technology providers start to understand the importance of local administration e-Government systems. Municipalities are often the closest Point of Service for the European citizens and enterprises, having access to all the necessary information and usually providing the final service – a fact that makes their e-Services Portals a very important link in the e-Government chain. After attempting a positioning of municipality systems in the taxonomy of e-government systems, the present paper analyses the set of services that a Municipality Portal should be able to offer, focusing on eEurope – related capabilities. Based on this service directory, a multi-faceted classification mechanism is proposed, leading to an extendible taxonomy of e-Services to be offered by Municipality e-Government systems. A set of facets is analysed for each service, allowing for classification of services based on their main purpose, nature, orientation, means of provision, and various functional characteristics. Through populating, viewing and querying this multi-faceted classification, the design, development, deployment and impact assessment of e-Government systems for Municipalities can be systematically addressed.